History and Mission
When we opened our agency in 1989, we made a choice to specialize
in professional liability and auxiliary coverages for the professional. We
were pioneers in restyling how professionals made their choices when
purchasing the coverage. At our beginning, most people told us their buying
decision was based on what their professional society recommended or what
their friend bought because they did not understand the product. We saw a
need to educate our clients on what to look for when buying the coverage;
and we were able to show them that there is not just one insurance product
out there that is right for all.
Our mission is to:
1) Give our
clients the service they deserve in recognition that they are our most
our clients the coverage they need so there is one less business decision
they have to be concerned about; and provide it in a way that enhances our
3) Make the
insurance-buying process as simple as possible because we know our clients’
time is valuable.
Why We Specialize
By looking at the services you perform and knowing the strengths of
each insurance product, we will be able to provide the best fit for your
Because we specialize, we are able to keep up on market shifts in
pricing, underwriting philosophies of the different companies we represent,
and coverage changes that can affect each of our individual clients.
Changes in the industry can occur rapidly and our customers rely on us to
help them through those changes.
Our clients are treated
as individuals and supported with responsive service that is second to
none. Because we always keep in mind that our commission is earned
throughout our clients’ coverage period, not just until the sale is made, we
Fast answers to coverage questions
Assistance in the completion of applications
Information needed to keep premium costs down
Help through the process of reporting a claim
Our relationships with some of the premier providers of
professional liability coverages means we can offer you the best protection
from some of the
most stable companies in the industry.
With over 25 years’
experience in professional liability coverages, Arbanas & Associates is able
to provide you expert advice and assistance with the coverage that best
suits your practice.
Sue began her
insurance career in 1978 with a large property & casualty insurer in
Lansing, MI. After being transferred to Chicago, she moved to a company
specializing in professional liability coverages and has been in
professional liability since 1980. Her last position with an insurance
company was as the national underwriting manager for the company’s
accountants and lawyers professional liability programs. In 1989, Sue moved
back to Michigan and started Arbanas & Associates Insurance Agency, Inc.
She attended Wayne State University and graduated cum laude with a B.A. from
Michigan State University. Sue is an avid antiques collector and likes to
Ken began his
insurance career in 1982
in the annuities field. He left insurance to start his own company
in an unrelated field and returned to insurance when he joined Arbanas &
Associates. He is passionate about providing superior service to our
clients. Ken served in the U.S. Marine Corps; and he studied horticulture
and business at Michigan State University. Ken is in the process of
reforesting his suburban backyard and encouraging his neighbors to do the
same; he is assisting a local elementary school in reforesting its property;
and he serves on the Grosse Pointe Woods Tree Commission.